FAQs


  • HOW MUCH DOES THE DELIVERY COST?

Delivery is free, no matter how many items you order.

 

  • WHEN WILL I RECEIVE MY ORDER?

After you placed your order, our artisan will process and shipped. If you ordered several items, they may be shipped independently from each other. Parcels are dispatched from Monday to Saturday, excluding bank holidays.

Processing time may vary from 1 to 10 working days. Processing and delivery times can take longer than usual during sales and for high demand products.

Delivery times may also vary due to external factors beyond our control, such as extreme weather conditions, technical failures, customs blockages, etc. In recent weeks, some parcels have been blocked by customs services for several days before they can resume their transit, which can lead to delays in the deadlines announced below. 

Indicative delivery times in working days (excluding processing time):

United States: 13-29 days
Canada: 22-37 days
United Kingdom: 21-41 days
Ireland: 24-32 days
Qatar: 28-51 days
United Arab Emirates: 16-36 days
Australia: 13-27 days
New Zealand: 20-35 days
Brazil: 35-55 days
Mexico: 35-46 days
Colombia: 30-42 days
Uruguay: 41-60 days
Argentina: 51-60 days
Netherlands: 15-34 days
Denmark: 21-39 days
Sweden: 22-37 days
Finland: 18-29 days
Norway: 20-38 days

 

  • HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email with your tracking number, which you can use to track your order online. If you chose to create an account to place your order, you can log in to ‘My Account’ where you can also find your tracking number and direct link to keep track on the goods. 

You can track your parcel on this site with your tracking number. This can take up to 7-10 days before being updated. 

Once your order has arrived in its destination country, you can track it on your local post service website with your tracking number, such as USPSCanadian Post, Royal Mail, Autralia Post, Q Post, Emirates Post Group...

 

  • WHY DOES THE DELIVERY TAKES SO LONG?

We work with the best artisans with recognized know-how who are all located in Asia, to ensure the lowest prices for our items and because some traditional know-how don't exist in Europe nor in the USA, especially Balinese bags craftmanship. Those artisans ship each order directly to you.

 

  • CAN I CHANGE MY DELIVERY ADDRESS ONCE MY ORDER HAS BEEN PLACED?

If you provide an incorrect address at the time of the order, we cannot guarantee that you will be able to change it. If your order has not yet been shipped, we will do our best to update your order with the correct address. Please contact us as soon as possible in this case.

 

  • CAN I CHANGE OR CANCEL MY ORDER?

If you change your mind or for any other reason, you can't change nor cancel an order that has been placed and paid. However, you may choose to return your items to us once you have received your order. We offer money-back guarantee if you're not satisfied, so you can buy with confidence!

 

  • I'M STILL WAITING FOR MY ORDER TO BE DELIVERED, WHAT CAN I DO?

The shipping times announced at the top of this page are almost always respected. However it's possible that your parcel arrives later because of reasons that we do not control and cannot anticipate. In the last few weeks, some parcels have been blocked by customs services for several days before they can resume their transit.

If you have any question about your delivery, please contact us at support@mademoiselleboho.com with your order reference and your name, and we will reply as soon as possible.

 

  • CAN I EXCHANGE OR RETURN MY ORDER?

We don't do exchanges of products but we offer money-back guarantee. If you're not satisfied with your order, you have 14 days to return your products to get a refund. Please check our refund policy to get more information.

 

  • WILL I BE CHARGED WITH CUSTOMS AND TAXES?

Import taxes, duties and related customs fees may be charged once your order arrives in your country of destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by Mademoiselle Boho. 

 

  • I RECEIVED MY ORDER AND IT'S DAMAGED?

Although it's rare to receive a damaged product, in this case we will send you a new item at no extra cost. Please send us an email with one or more photos to support@mademoiselleboho.com.

We do not exchange nor refund without proof that the item has defaults (we need photos). You must provide the proof that your item is defective within 7 days at most after receiving your order. No claim for a damaged item will be taken into account beyond that time.

All of our items are handmade and can have variations compared to photos. 

In the case of a return, we provide you with a valid 7-day reference slip. If you have not shipped your damaged item within 7 days, the return is at your expense.

 

  • WHAT IF I RECEIVED THE WRONG PRODUCT?

If you have received an item that does not match your order, we will be happy to send you the right item at no extra cost.

In this case, please send us an email as soon as you receive the parcel at support@mademoiselleboho.com with your name and order number. We will respond to you as soon as possible.

 

  • ARE PAYMENTS SECURE?

Yes, our store is hosted by Shopify and offers only secure payment methods: PayPal, Stripe and ApplePay.

  

  • WHERE ARE YOU LOCATED?

We are a French company, based in France.

  

  • DO YOU WORK WITH SHOPS?

Yes, we are wholesalers for several stores and we offer reduced prices. Please send us an email to support@mademoiselleboho.com to receive our BtoB catalog.

  

  • WHAT DO I DO IF I CAN'T FIND AN ANSWER TO MY QUESTION HERE?

Contact us via our Contact page. We will reply within 48 hours.